Privacy Policy

1. Introduction

Inertia Resources, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, industry, number of locations
• Account Information: Username, password (if you create an account)
• Communication Data: Information contained in emails, contact forms, or phone conversations

2.2 Energy and Utility Information

To provide our energy procurement services, we may collect:

• Utility account numbers and service addresses
• Historical energy usage data (kWh, therms, demand)
• Copies of utility bills and invoices
• Current energy contract details and rates
• Meter numbers and utility territory information
• Load profiles and consumption patterns

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Delivery

• Analyzing your energy usage and procurement needs
• Obtaining competitive pricing from energy suppliers
• Preparing energy assessments and recommendations
• Managing energy contracts on your behalf
• Providing ongoing account support and market updates

3.2 Communications

• Responding to your inquiries and requests
• Sending contract renewal reminders
• Providing market updates and energy news
• Sending promotional materials (with your consent)
• Conducting customer satisfaction surveys

3.3 Business Operations

• Improving our website and services
• Analyzing usage trends and user preferences
• Preventing fraud and ensuring security
• Complying with legal obligations
• Enforcing our terms and policies

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Energy Suppliers

To obtain competitive pricing and execute energy contracts, we share relevant information with energy suppliers, including your business name, service addresses, utility account information, and energy usage data. This sharing is essential to our core service of securing energy contracts on your behalf.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Website hosting and maintenance
• Email delivery services
• Customer relationship management (CRM) systems
• Analytics and marketing platforms
• Professional advisors (accountants, attorneys)

4.3 Legal Requirements

We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal process
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate potential violations of our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your information becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
• Preference Cookies: Remember your settings and preferences

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored on your device
• Delete individual or all cookies
• Block third-party cookies
• Block all cookies from all sites
• Block cookies from specific sites

Please note that disabling cookies may affect the functionality of our website.

5.3 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals. However, you can opt out of certain tracking as described in this policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Secure storage of sensitive information
• Access controls limiting who can view your data
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Maintain your account (if applicable)
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Support our legitimate business interests

Energy usage data and contract information are typically retained for the duration of our business relationship plus seven (7) years to comply with business record-keeping requirements. You may request deletion of your data as described below.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a portable format.

8.2 Correction

You may request that we correct inaccurate or incomplete personal information.

8.3 Deletion

You may request that we delete your personal information, subject to certain legal exceptions (such as information required for legal compliance or ongoing contracts).

8.4 Opt-Out of Marketing

You may opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly to update your preferences
• Adjusting your account settings (if applicable)

Note that even if you opt out of marketing, we may still send you service-related communications (such as contract renewal notices).

8.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: The categories and specific pieces of personal information we've collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the "sale" of personal information (note: we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To submit a CCPA request, please contact us using the information below. You may also designate an authorized agent to make requests on your behalf.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites, including energy supplier websites, industry resources, and partner sites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any website you visit.

12. International Data Transfers

We are based in the United States, and the information we collect is governed by U.S. law. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification (for material changes affecting current clients)

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

For general inquiries or to reach our team: